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The Acumen IT Support blog provides you with helpful articles about various phone systems.

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Avaya Unified Communications

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HOWTO: Enable Call Control for Sennheiser headset

We have had trouble getting the Sennheiser OfficeRunner to do Call Control for 3CX from the headset.

Call Control for 3CX

Call Control for 3CX Setup

  • 3CX version 12, 14, 15
  • Yealink T46G with EHS36
  • Sennheiser OfficeRunner (DW)
  • 3CXPhone

We tried the very complicated updates to the T46G and EHS36 without success.

The following procedure allows answering the phone with the headset button with EITHER the T46G/EHS36 OR 3CXPhone(using the OfficeRunner directly without a phone – the OfficeRunner is the microphone and speakers).

To make this work:

  1. Go to http://en-us.sennheiser.com/headset-software-pc
  2. Download the latest Headsetup – 6.0.1902+
  3. Download the latest 3CX plugin – 1.1.2206+
  4. In Headsetup, select the 3CX softphone.

For consulting assistance see our 3CX Consulting page.

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HOWTO: Upgrade firmware on Sennheiser OfficeRunner

Sennheiser OfficeRunner Sennheiser OfficeRunner Official Website photo

 

 

It can sometimes be difficult to figure out how to update your firmware when working with a Sennheiser OfficeRunner headset but it’s really quite simple once you know the steps.

  1. Plugin the headset base to your computer using a USB cable
  2. Download and install the Sennheiser HeadSetup software.
  3. Right-click the new HeadSetup tray icon and select Open
  4. Click the Updates tab
  5. Click the Check for update button.

That’s it!

For more information about how Acumen can help you find more solutions like this one, visit our About Us page.

http://www.officerunner.com/

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Yealink

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Avaya

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3CX Partner

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How to upgrade the firmware on a Sennheiser OfficeRunner

There is no information on the internet on how to upgrade the firmware on a Sennheiser OfficeRunner. All available information is on the DW series, which does not apply to the OfficeRunner.

You can upgrade the firmware using the Sennheiser HeadSetup software that is normally used to connect the OfficeRunner to a softphone such as the 3CX IP PBX softphone.

Instructions

  1. Download and install the Sennheiser HeadSetup software.
  2. Right-click the new HeadSetup tray icon and select Open.
  3. Click the Updates tab.
  4. Click the Check for update button.
  5. This process will also validate your current firmware version.

See our Phone System Services Page for more information about ways we can help you!

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