HOWTO: Enable Call Control for Sennheiser headset
We have had trouble getting the Sennheiser OfficeRunner to do Call Control for 3CX from the headset.
Call Control for 3CX Setup
- 3CX version 12, 14, 15
- Yealink T46G with EHS36
- Sennheiser OfficeRunner (DW)
- 3CXPhone
We tried the very complicated updates to the T46G and EHS36 without success.
The following procedure allows answering the phone with the headset button with EITHER the T46G/EHS36 OR 3CXPhone(using the OfficeRunner directly without a phone – the OfficeRunner is the microphone and speakers).
To make this work:
- Go to http://en-us.sennheiser.com/headset-software-pc
- Download the latest Headsetup – 6.0.1902+
- Download the latest 3CX plugin – 1.1.2206+
- In Headsetup, select the 3CX softphone.
For consulting assistance see our 3CX Consulting page.