Archive for month: October, 2012

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Exclude Print Devices in Symantec Endpoint Protection Manager

Exclude Print Devices in Symantec Endpoint Protection ManagerSymantec

 

Problem:

The protection manager was interfering with communication between:

Our Cannon printers and PCs.

To disable this globally, you must log into the Endpoint Protection Management Console and do the following:

Symantec Solution:

  1. Click Policies, then click Application and Device Control.
  2. Double-click the application and device control policy that is in use by affected clients.
  3. Click on Device Control.
  4. Under Devices Excluded From Blocking, click Add…
  5. Click Printing Devices, then click OK.

This solved a huge problem.

The Network Threat Protection aspect of this Endpoint Security was interfering with the PCs being able to print.

See our IT Services page for more ways we can help you!

For more information about Endpoint Security, visit the site below:

https://en.wikipedia.org/wiki/Endpoint_security

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An error caused a change in the current set of domain controllers

An error caused a change in the current set of domain controllers

In a Windows Domain with Exchange, it is possible that after demoting a domain controller Exchange 2010 Management console will not open properly.

You may see repeated error messages similar to “An error caused a change in the current set of domain controllers.

It was running the command…”. The error repeats regardless of opening and closing the MMC, logging off and on, or restarting the server.

Resetting the configuration domain controller is still possible within the MMC.

But be aware that does not fix the problem.

Domain Controllers Solution:

A solution that has worked to solve this problem is to delete the file “Exchange Management Console” in C:\users\[user]\AppData\Roaming\Microsoft\MMC

After deleting this file, reopen the Exchange Management Console and the file will be recreated.

If you found this useful please visit our IT Support Home Page at Acumen and see other ways we can help you!

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Citrix XenApp Apps Slow to Start on Android

XenApp Android

Problem

This App works fine on PC, Mac, and iPad.

But it’s very slow to start on Android.  The start time can be several minutes.  In some cases, the App will fail to start due to a timeout.

XenApp Resolution

Many people suggest to disable Session Reliability, but fail to state how this is done.

Here are the directions for the 6.5 version:

  • Open Citrix AppCenter
  • Click on the tree to Citrix Resources->XenApp->Farm1->Policies->Computer
  •     Edit Unfiltered->Settings
  • Select ICA->Session Reliability->Session reliability connections and click the Add link
  • Select Prohibit and click Close

For more information about how Acumen can help with your business, visit out Technology Services Page. 

For more information on Android, visit the site below:

https://en.wikipedia.org/wiki/Android_(operating_system)

 

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Outlook Autodiscover vs Internal DNS – Exchange 2010

Hosting email for multiple domains can be complicated. Especially when all the hosted companies have their own internal DNS servers. This morning we had a customer who was getting a certificate error complaining that the autodiscover.domain.com cert did not match the name it was looking for. After using the Exchange connectivity tool (Test Exchange) We verified that from the outside everythihttp://www.acumenitsupport.com/wp-content/uploads/2012/10/www.testexchangeconnectivity.comng looked good. Once we got into the customers’ internal DNS we found a wildcard record for their outside domain (domain.com, not domain.local) that pointed to their webserver. Once we deleted this and created a SRV record that pointed them in the right direction for _autodisover, Outlook ceased to complain about the certificate because everything matched.

These sorts of issues can be the source of much wasted time and effort for an IT staff already overburdened with internal problems. At Acumen we deal with IT issues of this nature all the time and our technicians are available for consultation. Just give us a call at 314.333.3330 or check out our Contact Us Page. See our Exchange Hosting page for detailed information on our services.

Give us a call and hopefully we can help solve your problem quickly and easily.

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